Review
Reviews are feedback provided by guests after their stay at a property. Reviews can be used to rate the property and provide feedback to the property owner or manager.
Fields​
| Field Name | Type | Description |
|---|---|---|
| id | string | Unique identifier for the review. |
| title | string | Title of the review. |
| description | string | Description of the review. |
| feedback | string | Feedback provided by the guest. |
| response | string | Response provided by the property owner or manager. |
| rating | number | Rating provided by the guest. |
| createdBy | string | User who created the review. |
| createdAt | string | Timestamp of when the review was created in ISO 8601 format. |
| updatedAt | string | Timestamp of when the review was last updated in ISO 8601 format. |
| guestId | string | Unique identifier for the guest. |
| propertyId | string | Unique identifier for the property. |
| reservationId | string | Unique identifier for the reservation. |
| source | string | Source of the review. |
| replies | Array | Replies to the review. |
| categoryRatings | Array | Category ratings provided by the guest. |
Sub Fields​
Replies​
| Field Name | Type | Description |
|---|---|---|
| createdBy | string | User who created the reply. |
| createdAt | string | Timestamp of when the reply was created in ISO 8601 format. |
| updatedAt | string | Timestamp of when the reply was last updated in ISO 8601 format. |
| description | string | Description of the reply. |
Category Ratings​
| Field Name | Type | Description |
|---|---|---|
| category | string | Category for the rating. |
| rating | number | Rating provided by the guest. |
| comment | string | Comment provided by the guest. |
Enums​
CalryReviewCategory​
CLEANLINESS = 'CLEANLINESS',
ACCURACY = 'ACCURACY',
LOCATION = 'LOCATION',
CHECKIN = 'CHECKIN',
VALUE = 'VALUE',
COMMUNICATION = 'COMMUNICATION',
OVERALL = 'OVERALL',
FACILITIES = 'FACILITIES',
COMFORT = 'COMFORT',
STAFF = 'STAFF',
OTHER = 'OTHER',
Supported fields in each source system:​
| Field Name | Hostaway | Guesty | Hostfully | Hostify | Fantasticstay | BookingSync |
|---|---|---|---|---|---|---|
| id | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| title | ✅ | ✅ | ✅ | - | - | ✅ |
| description | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| feedback | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| response | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| rating | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| createdBy | ✅ | ✅ | ✅ | - | - | ✅ |
| createdAt | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| updatedAt | ✅ | ✅ | ✅ | - | - | ✅ |
| guestId | - | ✅ | - | ✅ | ✅ | ✅ |
| propertyId | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| reservationId | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| source | ✅ | ✅ | ✅ | - | - | ✅ |
| replies | - | ✅ | - | - | - | ✅ |
| categoryRatings | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
✅ Supported and mapped
🔶 Partially mapped, not exact match
🔜 Launching soon
— Not supported in source system