Review

Reviews are feedback provided by guests after their stay at a property. Reviews can be used to rate the property and provide feedback to the property owner or manager.

Fields

Field Name	Type	Description
id	string/number	Unique identifier for the review.
title	string	Title of the review.
description	string	Description of the review.
feedback	string	Feedback provided by the guest.
response	string	Response provided by the property owner or manager.
rating	number	Rating provided by the guest.
createdBy	string	User who created the review.
createdAt	string	Timestamp of when the review was created in ISO 8601 format.
updatedAt	string	Timestamp of when the review was last updated in ISO 8601 format.
guestId	string	Unique identifier for the guest.
propertyId	string/number	Unique identifier for the property.
reservationId	string/number	Unique identifier for the reservation.
source	string	Source of the review.
replies	Array	Replies to the review.
categoryRatings	Array	Category ratings provided by the guest.

Sub Fields

Replies

Field Name	Type	Description
createdBy	string	User who created the reply.
createdAt	string	Timestamp of when the reply was created in ISO 8601 format.
updatedAt	string	Timestamp of when the reply was last updated in ISO 8601 format.
description	string	Description of the reply.

Category Ratings

Field Name	Type	Description
category	string	Category for the rating.
rating	number	Rating provided by the guest.
comment	string	Comment provided by the guest.

Enums

CalryReviewCategory

    CLEANLINESS = 'CLEANLINESS',
    ACCURACY = 'ACCURACY',
    LOCATION = 'LOCATION',
    CHECKIN = 'CHECKIN',
    VALUE = 'VALUE',
    COMMUNICATION = 'COMMUNICATION',
    OVERALL = 'OVERALL',
    FACILITIES = 'FACILITIES',
    COMFORT = 'COMFORT',
    STAFF = 'STAFF',
    OTHER = 'OTHER',

Supported fields in each source system:

Field Name	Hostaway	Guesty	Hostfully	Hostify	Fantasticstay	BookingSync	OwnerRez
id	✅	✅	✅	✅	✅	✅	✅
title	✅	✅	✅	-	-	✅	✅
description	✅	✅	✅	✅	✅	✅	✅
feedback	✅	✅	✅	✅	✅	✅	-
response	✅	✅	✅	✅	✅	✅	✅
rating	✅	✅	✅	✅	✅	✅	✅
createdBy	✅	✅	✅	-	-	✅	✅
createdAt	✅	✅	✅	✅	✅	✅	✅
updatedAt	✅	✅	✅	-	-	✅	✅
guestId	-	✅	-	✅	✅	✅	✅
propertyId	✅	✅	✅	✅	✅	✅	✅
reservationId	✅	✅	✅	✅	✅	✅	✅
source	✅	✅	✅	-	-	✅	✅
replies	-	✅	-	-	-	✅	-
categoryRatings	✅	✅	✅	✅	✅	✅	-

✅ Supported and mapped
🔶 Partially mapped, not exact match
🔜 Launching soon
— Not supported in source system

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Supported Methods

Methods	Hostaway	Hostify	Guesty	Hostfully	Fantasticstay	BookingSync	OwnerRez
Get all Reviews	✅	✅	✅	-	✅	✅	✅
Get a Review	✅	✅	✅	✅	✅	✅	✅
Get Reviews By Property	✅	✅	✅	✅	✅	✅	✅
Get Reviews By Reservation	✅	✅	✅	✅	✅	✅	🔜
Reply To Review	-	-	✅	-	-	-	🔜